Client Testimonials

We really enjoyed our trip to Japan. I can’t believe we didn’t do that sooner.

All the arrangements went very smoothly. Tomo was a great guide – fun to be with and very accommodating. I am glad that you were able to engage her on such short notice.

I really enjoyed our visits with Kimono makers, paper makers, and the zen meditation visit. The indigo dyeing visit was great. He is such an entertaining instructor. Tomo was able to take us to lovely “craft” shops everywhere we visited. And of course, the leaves cooperated.

Taking taxis was the right choice. They were efficient, plentiful and all had very friendly drivers. In fact, we found everyone in Japan very friendly, as well as efficient and polite.

Thanks again!

Louis Robbins – Vancouver, Canada

The trip was wonderful. Scott planned a perfect trip for us for our first visit to Japan. The hotels were great, his restaurant recommendations were terrific, and most importantly we had a terrific guide, Junko, who traveled with us. Not only was Junko extremely knowledgeable, she was a pleasure to spend time with each day. We visited all the major sites in Tokyo, Kyoto, and Naoshima as well as cities and towns in the Japanese Alps so we were exposed to small villages as well as large cities.

We would definitely use Scott to plan another trip to Japan.

Jane Douglass – Newton Centre, Massachusetts

The trip was wonderful. We couldn’t have dreamed of a more exquisite trip. The guide was a true gem. Narumi was gleeful in showing us her country, well informed of the history, extremely attentive to our needs and interests, and open to our spur of the moment modifications to the itinerary. Her ever pleasant smile was a joy. We have used guides on previous travels, and she was the best.

Your planned itinerary was a perfect roadmap for our visit. The planned transfers, accommodations, and transportation went without a hitch. Combined with Narumi’s guidance and experience, we felt that we had a deep feeling for the culture and the people. Although we were delinquent in picking up the language, it had no impact on our enjoyment.

Your recommendation, to interpose our “course” meals with more simple fare was correct. The meal at Narisawa was one of the best we’ve ever had, and the French break at L’Atelier de Joel Robuchon was a refreshing contrast. Having said this we would recommend all the other restaurants.

Although I hesitate to call out any one event, the personal experiences were all high points. The traditional tea ceremony, where Terry and I were woeful students, helped us understand the meaning and importance of the tradition. Mr. Keizuka’s tour of his lacquerware facility was astounding. Had our wallets allowed, we would have purchased the entire inventory. Our visit to the gold leaf store and the factory was also an appreciated lesson in the rich art. The Zen training we received at the Zen Temple brilliantly illustrated the complexity and simplicity of the tradition. Finally, we were truly amazed at our visit to the kimono maker. Although we have appreciated the beauty of the kimono, we never truly understood the skill and art involved.

Thank you for your expert work in planning and executing our adventure. We will remember this trip forever.

Tom and Terry Florence – Washington, DC

It was a superb trip. First and foremost, Mihoko was amazing and the best guide we have ever had. Second, the hotels were great. And we have had great guides and hotels. Of these hotels, the Aman Tokyo was the best all around.

The Ritz-Carlton in Kyoto had a fantastic restaurant, Mizuki. It was by far the best tempura that we experienced. The rooms were lovely. The staff was gracious and available to help at any time. The ryokan was fun.

The best restaurant in the trip was Narisawa, the second was the Mizuki at the Ritz-Carlton.

We enjoyed all of the sites that you brought us to. The temples were moving, especially the ones in the special forests and seeing a lot of weddings at the Shinto temples. We saw 5 weddings at one temple!

We enjoyed Japan tremendously and thank Adrienne for bringing us to you and to you for making it come alive. We look forward to our next adventure.

Richard Boyatzis – Eastham, Massachusetts

We had a lovely time in Japan, and we enjoyed the itinerary you set up for us. All of your travel logistics and reservations worked perfectly.

It was wonderful to see a different part of Japan and enjoy the beautiful mountains and the small towns on the Nakasendo. We were fortunate to have great weather. The two ryokans, Myojinkan and Kazari in the Kiso Valley, were quite different. I loved having the private outdoor bath at Myojinkan.

Our guide Masako was truly superb. As a matter of fact, she may be the best we’ve ever had. She did so many little things to help us make the trip enjoyable that she has definitely spoiled us for any future guides.

Thank you so much. We will definitely contact you when we are planning our next trip to Japan.

Ron and Valerie Sugar – West Lake Village, California

First off, we had a fabulous time! Our guide, Sako, truly made it an amazing experience – I can’t say enough about her. When we told her we were foodies, Sako showed us all of her secret / favorite restaurants and bars, which were our favorites actually! And, she went above and beyond when we wanted to change the schedule. Also, just overall, she was a kind, fun person who we loved having to accompany us throughout our trip.

Some highlights (all very special) were the Geisha dinner, sake experience and our stay at The Ritz-Carlton, Kyoto. The Ritz was to die for, we loved it.

So thank you for helping us to plan such a lovely trip. Even with all of our differing/competing interests, we all loved our itinerary, our guide, and the country!

Alexa Manos and Family – Chicago, Illinois

We both thoroughly enjoyed the trip. The Ritz hotels were outstanding, especially in Kyoto where the interior design is the best I’ve seen and the view of our own little garden was special. The restaurants you made reservations with were all really good – unique and different.

All your pre-planning helped ensure a smooth, comfortable, and interesting travel experience but at the heart of making it a great trip was Narumi. She’s the best guide we’ve ever had! She’s so knowledgeable, warm and engaging, efficient, fashionable, never tired of walking, and has a great sense of humor. These are just a few adjectives I can use to describe her but there are much more. She’s the perfect ambassador for Japan. She was keyed into what we enjoyed the most and showed us some of the most interesting contemporary architecture at a leisurely pace, especially in Tokyo. The restaurant experiences you booked for us were excellent, especially the Chinese restaurant in Kyoto.

We liked the calligraphy a lot and meditation (including the walk through the garden) as well as the kimono making.

Overall we had a wonderful time and were very grateful for your planning and most fortunate to have Narumi be our companion for the entire time. We feel we gained a new friend in another part of the world.

It was great to work with you. We wouldn’t hesitate to recommend you to others. We’ll have a lot of great memories!

Sandi and Jim Lewenauer – Mequon, Wisconsin

We had a fabulous trip and loved Japan. We didn’t know what to expect but were so impressed with the beauty of the country, the friendliness of the people and efficiency of everything. We hope to take another trip one of these days because although our visit was packed we know there is lots more to see.

To start with our guide, Satoko was outstanding. She made the trip extra special. We wanted to bring her home with us. Her delightful personality, her knowledge and willingness to find out if she didn’t know, and her flexibility were all awesome. She never got flustered and every request was fulfilled.

All of our accommodations were excellent. The high point was our trip to Naoshima but the ryokan in Kanazawa was a close second. We also enjoyed all our sightseeing and special experiences. Even my husband enjoyed the kimono visit!

Thank you for creating a perfect trip for us. There is much interest in visiting Japan in Seattle and we will always recommend JapanQuest Journeys to our friends.

Mary and Peter Kerr – Seattle, Washington

We had a great trip. The Ritz-Carlton, Kyoto was, as you said, fabulous. A very special place. Our guide was excellent. She paid attention to what we wanted to do and was willing to be flexible and paid attention to every little detail. For example, she drove us past the restaurant that we were having dinner at the first night so we could see where it was since we were walking. That was her idea. My husband wanted lunch at a particular type of restaurant and she went out of her way to find it for us. She was extremely knowledgeable. She was perfect for us and I would highly recommend her to everyone.

I could tell that the things we requested through you were taken care of – our room was feather free, they even had maps printed to each of our restaurant dinner reservations. The cars were extremely comfortable for his size and all of the drivers were very accommodating.

All in all, it lived up to everything my husband was looking for in that segment of our trip. You did a great job, and he doesn’t say that very often.

Eileen Fischmann – Allentown, Pennsylvania

Let us thank you and your company for the beautiful trip we have had in Japan.
We are very grateful to have had Hiro with us. Her kindness, efficiency and wonderful Spanish was priceless.

Amelia – Madrid, Spain

I want to thank both of you as well as our guide Mimi for a great trip that the entire family enjoyed. We have recommended you to some friends and hope they follow up with you.

Marc S. – Washington, DC

Fantastic, terrific, wonderful, delicious!

Just a few of the words people have used to describe yesterday’s Zen experience and dinner. Everyone had a terrific experience with Rev. Matsuyama and the dinner was most memorable.

Your local guides were great. Both Junko and Izumi we both very knowledgeable and very helpful in explaining the cuisine and the culture.

Thank you so much for making this day possible for us.

A Global Consulting Firm – Boston and Singapore

We just returned from a 15-day trip to Japan with our two adult daughters and their boyfriends. Each of them came and went from the trip on different schedules, but JapanQuest Journeys made certain those complex logistics all worked perfectly. As we traveled all around the country, we would routinely step off an inter-city train, and find JapanQuest Journeys’ guide waiting at exactly the right place on the platform. They were ready to assist with our luggage and to spirit us off to some fabulous off-the-beaten-path restaurant.

We stayed in the very finest accommodations, often with a unique local twist, and enjoyed a series of unique personalized experiences. That included our visit with a Zen Buddhist monk — one the highlights of our trip. Everything was planned with great care and sophistication, and the execution was flawless.

Thanks so much for a terrific trip. Your guides, particularly “Emi”, were excellent, and your recommendations led to many of our very best experiences.

Ken Taber – New York, New York

Thom brought me home a magazine from his office about Japan last Fall. I kept it for several months before I read it right before we left on vacation. It is the Departures October 2016 issue, with your name quoted throughout the magazine. Really fortuitous that I found you 3 years ago!!!!

That was one of the most amazing vacations in Thom’s & my 30 years together. It truly was my dream come true. I told Thom that I have never had a dream vacation before in my life, except for THIS TRIP TO KYOTO. You helped me fulfill my dream, which as you well know, is a very rare thing to do. I already have a couple family & friends that said they also have an interest, so I will definitely share your name when they are ready to call you.

The places you chose for us to sightsee were beautiful and our tour guide Keiko was excellent! She really set the tone for our trip! She was sad she couldn’t share Sakura with us but we were lucky she taught us what it was or else we would not have understood it when we accidentally came upon it in Tokyo!!!

Unfortunately, during our stay in Kyoto it was very cold weather, so only a few cherry blossom trees had bloomed, but there were enough to make Kyoto stunning. Luckily our last day in Tokyo, there was a lot of warm weather the preceding 24 hours and we happened to go to that famous blue Jeans Street and ALL the Cherry Blossom trees had bloomed. So we got to enjoy Sakura with the local Japanese as they had a festival and all their private picnics. It was such an unexpected treat to enjoy Sakura, celebrating the cherry blossoms. It was an unforgettable experience!

The Hyatt was the perfect location and we were able to get around quite easily from there. We enjoyed Yoshikawa so much I told Thom our next trip to Kyoto will have to be one or two nights at Yoshikawa and that I would like to do at least one or two nights at the Inn on the river on the outskirts of Kyoto.

Dalida Dwyer – Laguna Niguel, California

I just want to tell you how wonderful Mimi was as our guide in Japan. She is so knowledgeable, and always went above and beyond to accommodate any of our requests and changes. Just can’t say enough good things about her. My must sees on this trip were cherry blossoms and Mt Fuji. As you can see, we were quite fortunate. Cherry blossoms were amazing in all of the cities we visited. I’m so grateful Wendy chose your company for our adventure. Thanks so much.

Nancy Mobley – Naples, Florida

We had a wonderful time!

Everything went very smoothly. I can honestly say that Makiko was the best guide I have ever had. She was friendly, funny, very smart and knowledgeable, and made sure that we saw and did everything on our list. She found the best places for a quick lunch. Our drivers were also wonderful, especially the driver in Kyoto. He was so considerate and went out of his way to show us where to try the best mochi in Kyoto and to see a gorgeous cherry tree that was in early bloom.

Our hotels were also superb. I am glad that I returned to the Park Hyatt. The service and accommodations were top notch. I am also glad that I returned to the Ritz in Kyoto. It is a wonderful hotel and the staff is very attentive. The Ryokan was another excellent experience. Our onsen and the room were lovely, and we especially enjoyed the town of Shuzenji – very charming.

Even the train transfers at Tokyo station went well, in spite of the mob scene there. Our transfer guide expertly navigated us through multiple halls and elevators. I don’t think we could have managed without her.

We also enjoyed the visit to the Ghibli Museum. My daughter was thrilled to see the notebooks and sketches from the movies and to see how the master worked behind the scenes. He is truly a living legend in Japan. The guide had some interesting anecdotes about him- he can be found in the morning sweeping the streets in his neighborhood!

Eating fresh sushi at Tsukiji was a special treat. The Zen meditation session at Taizoin was unique and I am glad we experienced it and saw the temple. The session put my daughter in a Zen mood for visits to other gardens.

Besides the tea ceremony, which was very nice, we had a special and unexpected tea making session with the funny and friendly tea master at Ipppodo, who has his own techniques for making the best tea.

Thank you and your team for arranging a wonderful trip. Now if you could only figure out how to eliminate jet lag and get more of those cherry trees to bloom early!

Pam M. – Lake Forest, Illinois

We had a great time in Japan. Mimi, our guide, was fantastic; we really enjoyed her and became friends. Our two favorite restaurants were the tempura restaurant at Yoshikawa Inn and the sushi restaurant the last night in Tokyo. Our favorite temple was the Kinkakuji. We were most taken by the food aspects of our trip; the markets, the kitchen market and the great floors of food in the department stores. We really enjoyed the Zen meditation session both for what we learned and the interesting monk who lead it. We very much liked our ryokan; great setting and nice hot baths. The cooking class was fantastic; really enjoyed the personality of Kyoko and her husband. Hotels were all good, particularly liked Kyoto. Thanks for your help.

Bill Vanderweil – Boston, Massachusetts

Our trip to Japan was the best trip we’ve ever had (and we’ve had many terrific trips to many parts of the world). This trip, however, was remarkable in every way!

We discussed with Scott (Gilman) the main things that we wanted to do and see in Japan, and he created the most extraordinary itinerary imaginable. He included all that we wanted and added special experiences that we would never have known of, or thought of, all of which added immensely to the richness, beauty and the overall quality of our trip.

In addition to our having an extraordinary trip to Japan, thanks to Scott, Philip, and Yukari, our guide was superb.

Yukari is an outstanding guide. Her English is excellent. She was very knowledgeable and exceptionally well prepared to maximize every experience for us on our trip. She provided resources and explanations that were excellent and enhanced our experiences every day. She made all of our many complex travel arrangements efficiently, including some of the most challenging. In addition, she was continually sensitive to our preferences and continually planned and responded to those things that she knew were our special interests. Yukari is also an exceptionally talented individual with wide-ranging interests, talents, and experiences which made having her as our guide a very special part of our trip.

We can’t thank Scott, Philip, and Yukari enough for our exceptional trip, and we can’t praise Yukari enough for her knowledge, sensitivity, and enthusiasm.

Thank you for giving us the most outstanding and memorable trip of our lives, and many thanks for the many unexpected (and unnecessary) treats and gifts. ALL are appreciated immensely.

Maryl Levine – Chevy Chase, Maryland

Words cannot even begin to express my gratitude for the wonderful once in a lifetime trip you helped organize for my family. We absolutely loved our trip to Japan and appreciated all of the private experiences, restaurant recommendations, best in class accommodations and knowledgeable and personal tour guides that you curated on our behalf. We walked away with a deep appreciation for Japan and its beautiful culture. Our expectations were high for this family trip and please know that you exceeded them.

Thank you again for your professionalism. It is so greatly appreciated.

Stephanie Tyler – Modesto, California

I am writing to share our appreciation for the trip that you planned for us.

The varied options for a Japan trip at first seemed overwhelming, however, your input and curation allowed us to thoroughly enjoy our family trip. We were especially happy with your itinerary, choice of hotels and the quality of guides and drivers. Having local guides and easy transportation allowed us to see many sites and locations with an insider’s view. We particularly loved that our guides took us to many very local lunch spots. Both Tomo and Mickey were thoroughly thoughtful, attentive and delightful guides and people.

Real highlights included the addition of the experiential workshops such as the cooking class with Kyoko, truly an exceptional experience as were the calligraphy class and wagashi workshops. These were wonderful and made for many invaluable memories. I would definitely recommend these experiences.

Thank you for organizing such a special experience for our entire family.

Sheryl Flug – Jackson Hole, Wyoming

We had a wonderful trip to Japan. All five of us really enjoyed ourselves and despite the various ages of our children, it was truly a great experience for all every day. We were enchanted with Japan. All remarked on how there was not an overlay of American/Western culture like in so many other parts of the world and how unique it felt.

Shioji was truly delightful. I was hesitant to have a guide with us every day but she was really an addition to the trip. And of course, helped us see so much more than if we had been on our own.

Overall, the organization was excellent and we had no travel snafus. The plan was a nice balance of daily activities with some flexibility. Shioji made sure we were accommodated in what we wanted to do each day. Each day felt full and well paced.

To me, the highlights were:

The Taiko Lab drumming – I think we would all vote that one of our favorite experiences. It was fun, and a good thing to do to wake us up from the jet lag that was setting in.

Kanazawa – the streets and setting were lovely. Kids really liked the Ninja house.

For meals – our favorite was the Tempura in Kyoto at the Inn. Amazing food and very fun experience. Good, it came later in the trip where the kids were getting expert with chopsticks and ready to eat anything on their plates. Our lunches were also a highlight – Shioji would find small places with ramen, udon, pork cutlet that were all very good.

Of course, Kyoto was great. We enjoyed all of the temples and shrines and also added in some shops for swords and Japanese handicraft.

My favorite hotel was the Shangri-la in Tokyo. For the kids, they liked the Conrad and the Ryokan.

We went to Yodobashi in Akihabara and also in Kyoto along with BIC. It was astounding to see the variety of electronics and for the kids was really interesting.

Again, a great family trip. Now we want to go back and see more of Japan!

Thanks for pulling this together for us – especially during high season and in a short time frame. I have already given your name out to a couple that is planning a trip.

Amy Goldman – Minneapolis, Minnesota

Overall, excellent job on your services. We were so impressed with the professionalism and personalities of everyone in Japan. Our guides Izumi and Keiko were fantastic. I think what really makes them superior (and your company) is the ability to tailor the trip to our needs. Yes, we wanted to see a lot in a short period of time, but we wanted to enjoy it and for us, that entailed stopping to take rest breaks every so often. The guides did a nice job picking up on that and altering the itinerary slightly to adjust and at the end of the day, we felt much better. We also appreciated some other adjustments during the day on what to see, depending on how things were progressing that day. In other words, the flexibility was a big bonus. Obviously, they were skilled to answer all of our questions, or if not they would investigate our queries and get back to us. Much appreciated. Izumi was looking into some special tea my aunt asked about. Keiko into Nikon products.

For us, we enjoyed sampling local restaurants that were not necessarily Michelin starred. We hit a variety of Udon noodles, Ramen, Yakitori, grilled noodles and sushi places. We liked all of it.

The hotels were pretty much exactly what we asked for. As for Japan impressions, you can read about the culture but it’s hard to get a feel for it until you spend a little time there. The attention to detail, pride in the work, and manners, are something that stands out. Also, how quiet it is in Tokyo on the streets and subway for a city of that size is remarkable. We enjoyed the taxi and subway rides to get a feel for how people get around. And especially the super fast bullet train.

I don’t really have any criticisms or improvements on your service. It was 5 star. Thanks for everything.

Scott C. – Dallas, Texas

Our trip to Japan was simply unforgettable! It was exactly as I had hoped and imagined. Our stay at the various ryokans was such a unique experience. We really felt we had the “authentic” Japanese experience, historically stepping back in time. The people were humble, polite and so very kind. The special experiences were indeed “special” and we loved each one.

The weather was, for the most part quite nice, as the fall colors were really spectacular.

Mahalo Scott, for a trip that we will remember for a very long time!

Kiana Gentry and daughter Angel Vardas – Honolulu, Hawaii

The trip was fabulous, such a nice country, organized and clean. Lots of refinement and politeness and a great culture.

‎The organization for the trip went without a hitch, activities were well planned and punctual. Very knowledgeable guides and perfect English.

The selection of the sites was nicely diversified and interesting.

Restaurant sélections were exquisite and very refined.

If I have to rate the trip out of 10, I would give it an overall 9.5. Scott, I would have given it 10 out 10 but I only give 10 to God!

A big thank you from Aline‎ and me for such a wonderfully organized and cultural trip.

Said Arrata – Vancouver, Canada and Paris, France

We had a very good time at Koya-san. Ueno-san is a great guide. The walk in Okunoin is truly a special experience. The two shukubo we stayed at were different and both quite special. We did not make it up for the morning prayers, though! Doing the walking the second day turned out to make sense and we had the whole trail pretty much to ourselves. Apparently very few people hike the trails.

I would definitely recommend the trail hiking. We did half a day and went around half of the mountain, and it was not too tiring. And very very quiet!

Between the vegetarian food at the shukubo, which I would note is not at all like what “vegetarian” brings to mind to a westerner (i.e. not sprouts and lentils, but a real kaiseki meal), and the hiking, I think I lost a couple of pounds. So Koya is Japan’s answer to the Golden Door!

Thank you for arranging the trip.

Jun Makihara – New York, New York

What greater joy is there than to create lasting, lifetime memories with your children? My newly graduated daughter and I have now done just that by completing a ten-day itinerary through the heart of Japan. JapanQuest Journeys put together a wonderful and diverse trip for us. From a home-based cooking class in a Tokyo suburb culminating with a fabulous five-course meal (thank you Kyoko!), to a tour through a generations-owned sake brewery, to a calligraphy class (it’s easier than you think), to a private meditation session with a Zen Buddhist monk, each experience was more amazing than the previous. And did I mention partaking in several of the most delicious meals ever, each pretty much only available through the intimate connections cultivated by JapanQuest Journeys.

A Kyoto highlight was a quiet morning walk through a bamboo forest and thick moss grove to the small, precious Gio-ji Temple. Even though it was the first morning of Golden Week, there was not another tourist in sight. We keenly felt the history and intimacy of the land, of the culture, and of the Japanese people. We’ll be back!

Steve Greenberg – Phoenix, Arizona

All went well starting with being met at Narita Airport and your welcoming note in our hotel room.

We did indeed enjoy Hokkaido Scott. Thank you.

Our driver was an excellent driver and was very helpful and thoughtful, as was Naoko, our guide. It was rainy and misty for days 1 and 3 but we could enjoy most things that were planned and there was enough gap in the clouds to appreciate the mountains on day 3.

Naoko chose 3 excellent lunch places – an undercover fish market on day 1 where we choose our sashimi, a fishing village restaurant on day 3 where we chose our hairy crab etc and a soba noodle restaurant on day 4 where we watched the noodles being made. Both she and Naoko thought of other interesting places to include – a sand bar with wading birds and a bridge over a picturesque stream. The driver was good at spotting deer, a fox and cub, cranes in the fields, and a chipmunk. Day 2 was beautifully sunny and we thoroughly enjoyed the lakes especially Lake Mashu and seeing the mountains and hills that we had missed the day before.

The accommodation was very good – at Hazel Grouse Manor, the meals were delicious and they probably served the best coffee we had in Japan. The chef even makes his own baguettes! And we enjoyed the meadows, stream, and the trees at Hazel Grouse by walking around.

The flight across to Shin-Chitose airport went well, the weather was still wet but cleared in time for our visit to the Shiraoi Ainu Museum which we found very interesting – probably more so that the Ainu village we had visited before.

Takinoya Ryokan was delightful – as you say, beautiful aesthetics – screens, ceramics etc. – and having our room and the room where we ate our dinner and breakfast look over the garden, pond and stream made it a very peaceful and luxurious stay.

Thank you for the attention to detail in organizing our Hokkaido visit.

Cecilie Hall and Michael Watt – Bentleigh, Australia

It was fabulous! The selection of temples, castles and gardens to see was excellent, each was special in its own way. The few places we were able to go that were more off the beaten path were really special (the moss garden and the strolling garden at the detached palace.) Monkey mountain was very fun, and the trip out to Miyajima island was also something particularly memorable. I also loved the two art museums and all the gardens so much!

Lucy was an outstanding guide- it was SO relaxing not to worry about logistics and she did a nice job of giving us our space while always being there. The restaurant selections were also great. We had a nice variety of styles. Thanks again for putting such a wonderful trip together for us.

Miriam Esteve and Gary Schermerhorn – Key Biscayne, Florida

Upon returning from a wonderful Japan trip, I offer a heartfelt, enthusiastic recommendation of Scott Gilman and JapanQuest Journeys. My goals in planning a family trip were to have memorable experiences with our teenagers highlighting Japanese hyper-modern culture and architecture, classic gardens, daily markets and traditional crafts. We often do all our own trip planning and limit the use of guides. However, as non-Japanese speakers who wanted more than a superficial exposure to Japanese culture, we decided to work with a professional to make the most of our limited time.

Scott provided wise counsel every step of the way. From the initial consultation where he listened so carefully through the subsequent detailed planning of the activities and itinerary, Scott not only addressed our requests, but he offered excellent ideas and gently guided us when we didn’t even know what to ask for or had pre-conceptions. Not having been to Japan, I started out surprised by the high travel costs. After talking with Scott, understanding what was included in the costs, and getting over the sticker shock, I came to think it was well worth it. This is why I thought the charges were fair and a good value:

1. Japan is not an intuitive place to traverse if you don’t speak Japanese. The street numbering is not orderly. Many signs are not legible to English-only readers. And while the subways and trains are extensive and on-time and immaculately clean, they are not always the fastest way to get around. We could have done the navigating ourselves, but using Scott’s guides and drivers, I estimate we saw 30-50% more each day than we could have managed on our own using public transportation/walking/car rental/taxis (i.e. the less expensive option). This was what created the value for me. We had only a limited time for vacation and had traveled such a long distance and didn’t know if we’d ever be back, so to be able to see and do so much more each day was priceless.

2. Once he knew what we were interested in, Scott suggested activities we would not have thought of or read about or been able to access on our own. We had extraordinary access to special experiences through Scott and his business partner Phil’s relationships – a lacquerware workshop visit, a kimono fabric dyeing workshop, and a wonderful day with a Japanese pottery expert who took us to a famous pottery village to see kilns, a workshop, and a museum. These would not have been possible through a hotel concierge or trying to go on our own. They were educational in focus and there was zero pressure to buy anything.

3. The restaurant recommendations were excellent and not what you could find easily on Yelp or TripAdvisor. They were places your in-the-know local foodie friend would take you to. Sure beats wandering around and guessing.

4. All of the guides were carefully selected and excellent – well-informed, good English skills, knowing how to read us for pacing and type of information to convey, and not rigid in the least. Every van was late-model, clean, and operated by a very professional driver with basic English skills.

5. Every transfer was handled by an English-speaking guide even on days when we were in transit. When we were early to the train station, the guides were able to exchange tickets and get us on earlier trains to the next destination so we didn’t waste time waiting at the station. The greeter at the other end was flexible enough to be able to come meet us early. There was a fair amount of on-the-ground support that we either saw in person or we knew was there to help. Doing the transfers and logistics on our own would have been possible, but stressful.

6. I received a comparable cost estimate from a reputable independent Japan expert for the desired level of service (separate room with real beds for the kids, 5-star hotels where possible, private guides and drivers, first-class trains).

If we had wanted to economize, Scott was willing to work with us on options. Scott’s business partner, Philip Rosenfeld, lives in Tokyo and runs operations in Japan. There was always someone to get back to us immediately whether we were in NYC in Eastern Standard Time or in Japan on Japanese time.

A crucial thing I really appreciated was that my contact was Scott, and he stayed my contact. He never handed me off to a junior person (which is what usually happens). So every question answered, every recommendation came from Scott and that made all the difference in our experiences. Scott and his team were a pleasure to work with and flawless in their execution. We were able to relax, enjoy, and make many happy memories.

Betty Chang – New York, New York

Japan was most interesting and I am glad we had three weeks to explore, learn & enjoy. Mihoko, our guide, was superb – a true gem. Loved the cleanliness, politeness, traditions, history and aesthetics and all of the lovely private experiences. I truly appreciate all the wonderful work you did to make our trip so special, smooth and enjoyable. Your arrangement of the trip was beyond excellent and I would have no qualms recommending your services highly. Thanks again for everything.

Carole Sasiela – Los Angeles, California

Our trip was amazing. The guides were exceptional and made a big difference in easing our way. Can’t say enough about how much we loved Japan.

Andrea Bayus – San Pedro, California

Pat and I are now, sadly, in the lounge at Narita airport awaiting our return flight home. But we felt we needed to write as soon as possible to express our thanks to you for arranging the most wonderful trip to Japan that we could have ever wished for.

Every single aspect of the itinerary was not only perfectly planned but was implemented with such style and grace that all we had to do was to enjoy and savor each special moment of each and every day.

Most importantly, we also wanted to tell you how simply wonderful Mihoko-san was. As a guide, she is far and away the best we have ever experienced. She is totally knowledgeable and efficient and accommodating in every way. But more than that, she is such a warm and gracious person, we both just fell in love with her from our first meeting and we are privileged now to feel that we have become lasting personal friends. Please reiterate to her our thanks and our appreciation for all her work and her many thoughtful kindnesses.

We would never have had such a memorable and enjoyable trip to Japan were it not for having your arrangements. The special experiences you scheduled were extraordinary. In all, we will remember it always as the trip of a lifetime!

Many thanks and with our very best regards.

Bill and Pat Johnson – Aiken, South Carolina

Overall, it was a great experience and everyone in the family will have fond memories of the trip. Izumi was an excellent guide – knowledgeable, personable, and proactive about finding things of particular interest to each of us, like gardens for Allison, anime for Clay and shopping for Austin. Izumi was thoughtful, organized and flexible. She scheduled our days to pack in as much as possible. We enjoyed the ryokan experience a lot. You were right about sleeping in one room together. Everyone loved it. We really liked the tempura restaurant in Kyoto. Thanks for your help.

Brian Jacobs – Hillsborough, California

It was amazing!

I particularly appreciated the guide who was provided to me, for her rigorous research about the places visited as well as her ability to respond immediately to all my requests, whether it was changing the itinerary or finding specific services in town such as a tailor who could alter a dress by the end of the day! Keiko was very observant and even able to anticipate my needs.

The highlight of my trip was certainly a visit to a traditional kimono place and an introduction to the yuzen art of dying provided by its manager, Mr. Toku. He was extremely welcoming and very humble, which is surprising given his impressive portfolio, but also typical of the Japanese work ethics and attitude towards life. I learned a lot and this was an experience I will cherish forever. All in all, 10 days is a very short time for Japan, even if you are only planning to see a few places. I recommend spending from 20 days to forever!

Laura Stana – Romania

The trip was absolutely fabulous, Scott! I was enchanted by this beautiful and fascinating place. Thank you for making the trip so seamless. Overall, it was just fabulous! Thank you! Had the time of our lives in Japan! Yakuri, our guide, was adorable. She was on task and always in a cheery mood. We loved her! Below are some of the highlights.

Geisha dinner – my favorite experience. We loved these darling girls and the fun games we played.
Mount Fuji helicopter tour
Zen monk meditation – great guy.
Shangri-La hotel breakfast and bar.
Cherry Blossoms as well as camellias, Japanese maples, and more
Kamakura Great Buddha
Garden tours: Nezu, Kyoto, etc.
Ryokan – one night was perfect
1001 Kannon statues
Bamboo forests
Experiencing a Japanese emergency earthquake notification on our phones
Nara red deer and stone lanterns
Osaka nightlife
Vermillion red Torii gates
Japanese people

Liz Armstrong, Lindsey Armstrong Strawn and Family – Cherry Hills Village, Colorado

Our trip was great! We had a wonderful time taking the trip you designed for us. The sights, sounds, tastes, and experiences that you organized were exactly what we hoped to have for this our first trip to Japan. Everything we had discussed during the planning phase turned out to be as we had understood from our conversations with you, but only better in the reality. There were absolutely no problems or disappointments with anything; except now we know we will need to return several more times to see and experience many other parts of the country.

The singular best part of the trip was our guide, Masako Takenaka. She was always smiling as she took care to ensure that every detail was exactly right. Not only did we accomplish all the items you had outlined in our itinerary, Masako was able to improvise and add more experiences that further enhanced our trip. The adjustments that she made as the week progressed really made things flow smoothly and took full advantage of the time and place. Our conversations with her really gave us a good feel for the people and customs of Japan.

As you know, following our trip with JapanQuest Journeys we were attending our son’s wedding in Hamamatsu and we wanted to give the traditional wedding gift of money. Masako helped us not only find the proper wedding gift envelope, but she set up a visit to a paper making experience where we made our own note paper. She then helped translate our wedding message onto our paper in Japanese to be included in the envelope. The final gift with these details was truly appreciated by the wedding couple.

Thank you for all your help in planning this trip.

Kent and Nancy Stow – Saverna Park, Maryland

We had the best time at Yoshikawa Inn and Hakone Ginyu!!

Alex Shlomm – Atlantic Beach, New York

We had a wonderful trip. Both guides were marvelous and we loved the country. Thanks for putting this together for us.

Alan Zaretsky – Southhampton, New York

Hey Scott… we left Japan about 5 days ago and we finally finished posting the best photos we got on our blog. So, I’m finally getting around to sending you a note to say thanks and let you know everything went just great. The sites you suggested (Kanazawa, Shirakawa-go, Matsumoto as well as lots of time in Kyoto) were all just terrific and interesting… the added activities like tea ceremony, taiko, meditation were also all great and gave a very nice balance to just looking at shrines and temples… and the guides were fantastic (especially Miho in Kyoto). All the logistics also turned out just great. Thanks again for your advice and help!

Joe Belfiore – Yarrow Point, Washington

We had a wonderful time in Japan. All the arrangements worked out well, and we were very pleased with the itinerary. We especially enjoyed Yukari, our guide for Kamakura and Kanazawa. We also appreciated having a local contact person we could call. Thank you for a great trip. Lots of details went into making this all work out, and we appreciate how smoothly everything went. AND, we did get to see some beautiful maples!

Ron and Valerie Sugar – Los Angeles, California

We had never before been to Japan. We engaged JapanQuest Journeys to help plan our itinerary a few days before and after an organizational trip that focused mostly on politics. Though we had only a few days on either end, with JapanQuest Journeys’ help, we were able to pinpoint exactly what we wanted to see….and transitioned flawlessly between the trips. We were especially grateful for Scott’s recommendations regarding home décor and textiles.

Amy F. – San Francisco, California

I am a partner in a large international law firm and have been traveling to Japan for over 20 years on business. I have visited many cities in Japan as a tourist during those trips and have been to Kyoto more than ten times. JapanQuest Journeys truly provides platinum level service and was able to provide access to guides and resources that are unique. They were able to obtain a reservation at one of the best ryokans in Kyoto during the high season on very little notice. I am particularly interested in Japanese pottery and they were able to arrange a tour of the potters’ studios at Iga and Shigaraki with a very knowledgeable (and charming guide) who had written a column on pottery for the Japan Times for over 10 years. I did a similar tour of potters’ studios at Iga and Shigaraki arranged by a Japanese tour agency and the JapanQuest Journeys’ tour was much, much better. I strongly recommend them.

Mark Radcliffe – Portola Valley, California

Thanks Scott, Gora Kadan was incredible – the staff, the accommodation and our dinner were wonderful.

Susan and John Wardle – Kew, Australia

We enjoyed our two-day art trip to Echigo-Tsumari very much indeed. Just what we wanted, good friendly guides and drivers, plenty of art and travel throughout the countryside and our stay at the House of Light was excellent. Thank you for organizing it all so well.

Cecilie Hall and Michael Watt – Bentleigh, Australia

I absolutely loved Niki Club. It was exactly what I was looking for in a venue. Their service was superb and the setting is the very definition of tranquility. Your own services are platinum quality. Please accept my greatest thanks for arranging a marvelous corporate event for over 30 persons that exceeded my expectations in every measure.

A U.S. Based Corporate Executive – San Jose, California

I just wanted to thank you for an exceptional trip. We had a fantastic time, saw so many things, and we truly got exactly what we wanted! It was incredibly reassuring to hear that you were watching out for us even while we were there – asking our guides if we were enjoying ourselves! Thanks!! So, all in all, there were MANY reasons that this was a spectacular trip. Thank you again for all the expert planning and advice!

Christine Murakami – Dublin, Ohio

We had a fabulous trip…you guys delivered on all fronts…we loved the food, the places and the people…thanks and we will certainly recommend your team to friends and family!

Sharon Kennedy and Joe Budge – Annapolis, Maryland

Having recently been transferred by my company to Tokyo, I was looking for a tour operator that can help me explore the country beyond the typical tourist destinations and provide me insights into Japanese culture and customs that the fleeting tourist will not experience or seek.

I have been working with JapanQuest Journeys on several long weekend trips to take me off the beaten path. Every trip was carefully planned to truly show the diversity that Japan has to offer. Hotel and ryokan selections were superb – some so good that they themselves would have been worth the trip alone – and even little details like getting the right seats on the right side of a train were attended to. Scott and Philip truly know the country and I can’t recommend them highly enough.

V. Schmidt – Management Consultant, Salt Lake City, Utah

We had a trip of a lifetime! I don’t think either one of us will ever forget it and we were treated so very well by everyone. We indeed felt like VIPs. All of the guides were terrific.

Kim Godwin – San Diego, California

JapanQuest Journeys arranges the ultimate in luxury for those wishing to visit the real Japan in style. From working previously with JapanQuest Journeys, they have proven to provide an excellent bespoke tailor-made service for those who wish to visit Japan in the most luxurious way. JapanQuest Journeys provided constant communication pre; post and during my clients visit to Japan, ensuring that their needs were tended to.

Ben Lake – Director at iOTA Ltd., Formerly Concierge Manager at The World Residences at Sea

Was amazing!! We really enjoyed this wonderful trip! Thank you for your support and all!!.

Julio Berazategui – Sydney, Australia

Several of our American senior executives toured Japan with JapanQuest Journeys and had an awesome time with the itinerary and experiences that you carefully planned for them; introducing our team to the culture and beauty of the country. We became acquainted with JapanQuest Journeys through your West Coast Regional Representative, Hiromi Koshi, who said we would see Japan through the lens of insiders. This was truly the case. Our trip was a unique and special experience for all of us including myself, a Japanese. I feel that I was reintroduced to the best parts of Japan through the journey you created. Thank you.

Mr. Ishihara, EVP, Auto Finance Company – Chicago, Illinois

I write to express my thanks and the thanks of the Cleveland Museum of Art for the exceptional travel package that you and your company provided for us. From the moment that I made first contact with Scott Gilman, I was consistently pleased and impressed with the level of service and attention to detail that was provided. Planning an international trip for twelve museum donors and four museum staff members is no small feat and you managed to execute it seamlessly and expertly.

What I was most appreciative of was your understanding and compliance with our need to provide our donors with exclusive experiences that are not available to the average traveler. Your insight and suggestions into such activities, and your myriad connections throughout Japan, gained us access to sites and experts that we could not possibly have achieved on our own. Secondly, and no less important, was the great willingness you displayed in incorporating our travel philosophy into the overall itinerary. Museum trips are more than just vacations, but serve as didactic experiences for our donors to help strengthen their commitment to our institution and their connection to the art world. You and your staff kept this at the forefront of your planning and from that a compelling, unique, and unforgettable experience was born.

My fellow travelers and I were beyond impressed with the quality of the guides that were provided to us. They offered information with both humor and a clear reverence for the subject matter. They offered personal insights into their own experiences and made us feel welcome in their home. You and Scott Gilman were also swift in responding to questions and demands that were made by our travelers and complex scheduling issues and personal needs were met with promptness, courtesy, and efficiency. As you will recall we experienced a minor medical situation with one of our guests that required special attention and service, and you provided this swiftly and greatly eased the situation for our guest.

From the choice of destination sites to the truly excellent accommodations that you selected for us, you created more than just an itinerary for us. You created an experience that touched us all and will not soon be forgotten.

Again, I thank you most earnestly and wish you continued success with all of your endeavors.

Roberto Prcela – Manager of Protocol & Trusteeship, The Cleveland Museum of Art

Thank you for arranging our stay at Yagyu no-Sho. What an incredible time. The hosts were amazing, food was legendary and the onsen was amazing. My brother and I were in heaven….. Also, thank you for organizing a great trip. Yoshikawa was the highlight of Kyoto, the hostess and staff were incredible as was the meal, everything was top notch. Look forward to working with you guys again.

David Foulquier – New York, New York

We had a wonderful time in Japan and especially enjoyed the ryokan. The Hasegawa’s were as delightful as you said, and we enjoyed the town of Shuzenji as well. Thank you again for all of your guidance. As you know, planning a trip to Japan can be overwhelming. Your knowledge and experience made it so much easier.

Ellen Alderman – Yarmouth, Maine

Thank you for your help making this experience happen. Benesse House and Naoshima exceeded my expectations. Benesse House was lovely and the food at the French Restaurant was excellent.

Vikki Hammam – Port Melbourne, Australia

The JapanQuest Journeys team did a great job of helping us put together a memorable event for over 50 of my Pan Asian colleagues. The cultural experiences were quite unique and interesting while the logistics were extremely well organized.

J-P Toppino, Director of Secured Capital, Managing Partner and Global CIO, PAG Real Estate – Tokyo, Japan

We’re back in the U.S. It was a terrific trip and we very much enjoyed our tours of Tokyo and Kyoto. Both Keiko and Kazu were great guides. We covered a lot of ground in two 8 hour days and learned a lot. Keiko and Kazu had very different personalities and perspectives — it made the 2 days even more interesting.

Len S. –Newton, Massachusetts

We had the most amazing excursion to Kyoto. Everything went as planned from being escorted to the train station in Tokyo from the hotel to being picked up on the other end by your guide. The guide you arranged for us was fantastic. She was very friendly and knowledgeable and we really enjoyed her company. We loved Hiiragiya Ryokan too. I am so impressed with Kyoto and Tokyo. I can’t believe how much we have seen in such a short time. Thank you for all of your help and resources in making our arrangements. I was fortunate to have found you.

Peter Rosenberg – San Francisco, California

I would like to thank you for organizing a wonderful trip. Everything was perfect, working better than a Swiss clock, all the guides were absolutely wonderful, knowledgeable and so attentive, all the drivers were perfect and the very nice lady that took care of our departure from Kyoto was equally very very nice. My entire schedule and all the things I wanted to see, all my interest points were all perfectly covered. It was a real discovery of a wonderful country, people and customs. I feel enriched. I really enjoyed my trip very very much and will certainly recommend your services to my friends.

Daniel Grunberg – Istanbul, Turkey

It was an extraordinary experience for me in so many ways, so different from any other journey I have taken. Thank you for all you put into the trip to make it so memorable!

Pamela Jacobson – Cleveland, Ohio (Cleveland Museum of Art Journey)

Thank you JapanQuest Journeys, especially Scott Gilman, for organizing a fantastic trip to Asaba Ryokan in Shuzenji, Japan with well-organized luxury transport. For being based in Malaysia, it was an easy booking with a prompt reply. JapanQuest Journeys was very helpful in giving suggestions and recommendations. Money well spent. Keep up the good work!

Qabil Ambak – Kuala Lumpur, Malaysia

Thanks to JapanQuest Journeys, I was able to offer my two teenagers a trip to Japan that they will never forget. From the moment we met our guide, Mimi, we knew we were in good hands. She was wonderful and helped us with every detail and question we had. The fact that JapanQuest Journeys customizes each trip according to one’s wishes is just amazing. Not only did we see what any tourist would see but we experienced a private cooking lesson, a very special tea ceremony and I was surprised to see how much my 15 and 12 year olds enjoyed their particular meditation session with a Buddhist monk.

Going from Tokyo to Takayama then to Kanazawa and Kyoto was a very interesting way to travel into Japan’s reality. We experienced the country in a very special, close and warm way. Ryokan Kayotei in Yamanaka was just unbelievable!! More than anything, my son was so pleased to be able to play basketball during the journey. JapanQuest Journeys did its best to open courts in remote places for him and that was just great!! Everyone we met was very nice and helpful. Every minute was taken care of and we feel that without JapanQuest Journeys, we would have never gotten that close to this marvelous country’s heart.

We loved our trip and we will go back to Japan with JapanQuest Journeys, very soon!!

A family from Paris, France.

We thoroughly enjoyed and appreciated our meeting prior to the trip and all the information then forthcoming. The trip itself was fantastic – well planned, well organized and our guide was absolutely delightful. Thank you again.

Sally F. Davidson – Washington, DC

We’re back in London after an absolutely fantastic journey in Japan. You and your team constantly surpassed our expectations in every department from the travel arrangements to the experiences you set up for us. Not only did the trip flow seamlessly, but the depth of our experience was a complete function of the thought that you put into the sights and experiences you arranged for us. From our cooking class to a morning with the Research Curator at the Miho Museum, the additional dimension your arrangements gave to our activities made our trip seem like a constant flow of special experiences designed to bring Japan directly and intimately to us as a family.

Though we were sometimes aware of the invisible hand of JapanQuest Journeys in the background ensuring that things rolled smoothly, the visible presence delivering your program to us lay with Sumiyo who during our whole trip was professional, knowledgeable, flexible, accessible and a fun person with which to travel. Without her help, much of the program would have continued to lay behind the language and cultural barriers so evident in Japan. However, she took us over those barriers and brought her country to life through her efforts and your planning.

Thank you and your whole team for a fantastic experience in Japan. Please don’t hesitate to use us as a reference for those would be interested in using JapanQuest Journeys. Based on our amazing experience, anyone would be well advised to tap into your expertise for their quest to better understand Japan.

John Graham and Family – London, England

Great trip. We had a fabulous time. It was truly a life changing trip. Nagi was a fantastic guide and made the country come alive for us. Your planning and attention to detail was impeccable. The special touches — private meditation, calligraphy, the ryokan, visit to Nara etc. etc. — were so so memorable. Thank you, thank you. Suffice it to say that it was a fantastic trip. Thanks so much.

Mike Stanley and Sue Scott – New York, New York

With private airport and train transfers, accommodations professionally pre-arranged and reserved and with support of your local staff, we managed to have a fantastic family reunion in Japan. This was an international collaboration as we were all coming from different directions –LA-London-Istanbul- at different dates. We all had different demands, some rescheduled itineraries but everything was modified and adjusted smoothly…always with a smile.Thanks to you Scott and your team!

Terry and Robert S. – Istanbul, Turkey

We just departed Japan after an incredible, fantastic, great, superb trip thanks to you guys. Every little detail was to perfection and all arrangements truly worked. Our guides were a delight and so professional while all hotels, travel, tours and representatives were super. Everyone’s friendliness and flexibility was extremely appreciated and we thank you so much for everything.

Geoffrey and Sharon Ognall – London, England

Thank you, for all your help in planning our trip to some new destinations! The ryokans were both wonderful. Everything was very smooth and beautiful. It was marvelous to wake and be able to relax in our own cedar onsen tub while looking out at the snow that had fallen overnight! Schedules, tickets, reservations — all worked perfectly. Thank you again!

Jon and Katie Baughman – Ellicott City, Maryland

We had a short four-day layover in Japan. JapanQuest Journeys made it into a life experience exploring Tokyo and Kyoto. Everything was exquisitely planned and went off without a hitch. The planning stage was great due to their thoughtfulness and responsiveness. The people at our Kyoto ryokan were so nice and helpful and the total Japanese experience was wonderful. The food was delicious and authentically Japanese served so graciously. We never would have wanted to have missed that. The futons and down comforters made us sleep like babies and then after a long day of sightseeing, the hot spring bath was a treat. Thanks so much for your help. We recommend you highly.

Russ and Althea Corsini – Boston, Massachusetts

Happy to say that this was a fantastic trip for us. We had the experience of traveling to Japan a couple of years ago on our own, making up our itinerary and arranging transportation as best we could. This time, working with you, our trip was definitely much easier, more efficient, and more valuable. We saw and learned more, thanks to a very intelligent itinerary and the great luxury of having an excellent guide standing by to answer questions, translate conversations and provide valuable background information on the sites we visited. Many thanks!

Charlie Wright – CEO, RD Merrill Co., Seattle, Washington

Thanks to your excellent collaboration, we had a wonderful trip to Japan – really everything we could have hoped for and more. All the arrangements you made worked out beautifully – including the superb guide and we’re grateful for all your efforts on our behalf. Suffice it to say that we are more than satisfied and grateful for the many extraordinary doorways you helped to open and for the memories you helped us create.

Danny Meyer – CEO, Union Square Hospitality Group, New York, New York

From the earliest questionnaire to last minute changes, it was clear that JapanQuest Journeys really wanted me to have the very personal trip I was dreaming about! You matched me perfectly with my guides and drivers. Often, it felt like I was traveling with two good friends who just happened to speak the language and knew the territory better than I did. Their flexibility and professionalism meant that I could explore my own special interests as well as tour the important national sites; returning home with a real sense of Japan and its culture.

Starr Moore – Atlanta, Georgia